1. Introduction

House of Lotus Canada ("House of Lotus," "we," "us," or "our") operates the House of Lotus AI-Native Coffee Sourcing Platform (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform and use our services. We are committed to protecting your privacy and ensuring transparency in our data practices.

2. Information We Collect

Information You Provide:

• Account registration details (name, email, company name, business type)
• Sourcing requests and preferences (coffee specifications, volume requirements, origin preferences)
• Communications with our AI concierge, support team, and supplier communications
• Import and compliance documentation you upload or generate through the Platform

Information Collected Automatically:

• Device information, browser type, and operating system
• IP address, geographic location (country/region level), and language preferences
• Usage patterns, pages visited, time spent on sections, and feature interactions
• AI interaction data (queries submitted to our concierge, for service improvement)

3. How We Use Your Information

• Provide, maintain, and improve the Platform and its features
• Process and fulfill sourcing requests, sample orders, and import workflows
• Facilitate communication between buyers and suppliers
• Generate AI-powered recommendations, market insights, and sourcing suggestions
• Verify supplier credentials and compute trust profiles
• Send service-related communications (order updates, compliance alerts, system notifications)
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations, including import/export regulations

4. Data Storage & Security

Your data is stored on secure infrastructure. We implement role-based access controls and monitoring systems. While we employ reasonable safeguards appropriate to the current development stage, no method of electronic storage is 100% secure. We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential cookies: Authentication, session management, and security
• Analytics cookies: Understanding Platform usage and improving user experience
• Preference cookies: Remembering your settings, theme, and language preferences

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

6. Third-Party Sharing

We may share your information with:

• Suppliers: Only information necessary to fulfill your sourcing requests (company name, order details, shipping info)
• Service Providers: Payment processors, cloud infrastructure, AI/ML service providers, and analytics tools — all bound by data processing agreements
• Legal Requirements: When required by law, regulation, legal process, or governmental authority
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for data processing where applicable
• Request data portability in a structured, machine-readable format
• Object to or restrict certain processing activities
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at privacy@houseoflotus.ca.

8. Contact

If you have questions about this Privacy Policy or our data practices, please contact us:
House of Lotus Canada
Email: privacy@houseoflotus.ca
Website: houseoflotus.ca